browse
1. If bought the Carly license via the Carly web, can I get a refund?
If you have ordered the Carly license via the Carly website, the return of the Carly app license is no longer possible. The cancelation right is lost upon the start of the contract performance. You agree to this policy by checking a box in the checkout:
2. If I bought the Carly license via the Apple app store, can I get a refund?
If you have ordered the Carly license directly via Apple App Store please check the information below to find out how to get a refund from the Apple App Store.
-> App Return Apple iOS:
Please note that Apple's right of withdrawal applies to in-app purchases. Thus, Apple App Store orders cannot be canceled by Carly. Please contact Apple support here.
You can also check this link to find out how to get a refund in Apple App Store.
To keep in mind 💡: Due to this regulation, we offer a free Lite Version of the Carly app. The Lite Version gives you a detailed insight into what Carly has to offer, explains each Carly feature, and makes sure which functions/codings are possible for your vehicle.
We have made this 100% transparent. Therefore, a refund via Carly is legally excluded for Apple and Google direct purchases.
3. If I bought the Carly license via the Google app store, can I get a refund?
If you have ordered the app license directly via the Google Play Store please check the information below to find out how to get a refund from the Google Play Store.
-> App Return Google Android:
Please note that in-app purchases are subject to Google's right of withdrawal. Thus, Google Play Store orders can only be canceled directly in the Google Play Store on your device.
Check this link to find out how you can get a refund in Google Play Store.
To keep in mind 💡: Due to this regulation, we offer a free Lite Version of the Carly app. The Lite Version gives you a detailed insight into what Carly has to offer, explains each Carly Feature, and makes sure which functions/codings are possible for your vehicle.
We have made this 100% transparent. Therefore, a refund via Carly is legally excluded for Apple and Google direct purchases.
4. I bought the Carly license, but it is not working. What can I do?
If you have bought the full version, but the app shows that it is not activated, you don't need to return the app or buy another app. Please restore your full version.
5. I bought the Carly license, but I want to cancel the autorenewal, what can I do?
If you want to cancel the auto-renewal of your app license, please check "How do I cancel the renewal for my Carly License?".
6. I bought a single-brand Carly license, but I want to have access to All Brands, what can I do?
If you would like to upgrade your current single-brand license to All Brands, you don't need to return it, but can easily upgrade with help of our support! Please check "How do I upgrade my single Carly license to All Brands?".
We are confident this information will help you. In case of more questions, please contact our team here.
PS: Carly helps me to access my car data and expert knowledge from my phone.
What is new at Carly?
Discover the Carly Community and experience the world's best content on car repair and maintenance. No bullshit, just quality. All for free. With Carly Repair Costs, you’ll know in advance what expenses to expect during workshop visits. It's simple, fast, and designed to make your car journeys even better. Join now and see for yourself!