1. I bought my Carly license via Apple/Google Play Store. How can I upgrade my Carly single-brand license to Carly for All brands?
- Unlock Carly Features for All Brands only via the Carly website
- Contact us via contact form, choose “App Renewal & Upgrade” as a type of Issue, and send us the two invoices for both purchases (old Carly single brand license & new Carly license) as well as your PayPal account or bank details. Please contact Google / Apple Support. Google / Apple to send you the invoice for your app purchase.
- Please cancel the auto-renewal of the first App in your Apple App Store / Google Play account. If you don't know how to cancel it, you can click here.
To keep in mind 💡: Carly does not refund costs for your Carly single brand license IF you purchase the Carly for all brands license via Google or Apple!
2. I purchased the premium package for a single brand. How can I upgrade to Carly for all brands?
- Login here.
- Once you are logged in, please click on "My Account"
- In the "My Subscription" section, you will have the option to click on the upgrade button as follows:
- After you have clicked on it, you will be forwarded to the confirmation page:
To keep in mind 💡: Read and acknowledge the terms & conditions to proceed with the upgrade process. The cost for both Carly licenses purchased on the web will counterbalance during the upgrade.
3. What else do I need to know about the upgrade to all Brands?
The Carly Features for All Brands are only compatible with the new Carly Scanner (not older generation scanners). If you have an older generation scanner, you can order the Premium Package for All Brands on our web.
If you want to know more about our upgrade options, please contact us via this contact form and choose 'App Renewal & Upgrade' as a type of Issue.
Did not find what you were looking for? Don't worry, we're there for you. Please contact our team here.
PS: We show car fans hidden car data in real-time. Don't wait to discover more about your vehicle — get your Carly Scanner now!