1. I want to gift Carly to a friend. What can I do?
You can get a gift voucher for your beloved ones here.
You will receive two e-mails from us:
- an order confirmation
- a separate email with your individual voucher code
2. For which product can I use the gift voucher from Carly?
To keep in mind 💡: The gift voucher is only valid on the Carly website (no in-app purchases) and can be used for purchases in the same currency.
3. Can I return a Carly gift voucher?
A gift voucher can be returned to the voucher buyer within 14 days after purchase for a full refund, if not applied yet.
4. How can I use my Carly gift voucher?
To keep in mind 💡:
- All gift vouchers are valid for two years.
- The Carly product bought with the voucher cannot be returned for a refund.
- The Carly scanner works only with the Carly app.
- If after purchase, you still have the rest amount on your voucher and would like to use it, please write us here and we will find a solution for your case.
- The voucher cannot be applied to Google Play / Apple App Stores!
5. I don't have Carly yet. How can I start with Carly?
If you haven't used Carly before, you need a Carly Scanner (suitable for all car brands from 2001 onwards as well as iOS & Android operation systems) and a Carly App. You can purchase either a Basis Package (Carly Scanner & Carly Lite Version of the app for free) or a Premium Package which includes an annual app license (all the supported Carly Features) and a Carly scanner for free!
To keep in mind 💡: For more information please check our Carly Products Guide.
6. I have the Carly Scanner already, can I still use my gift voucher?
If you have a Carly scanner already, then you can use your gift voucher to unlock the Carly Features in the app either for a single brand or for all brands. Moreover, you can activate the Smart Mechanic Feature as an additional function!
7. How can I redeem my Carly gift voucher?
You can check here how to redeem your voucher.
We are confident this information will help you to solve your questions. In case you need more info please get in touch with our team here.
PS: Hit the road with confidence.