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1. I use Carly Universal Scanner.
Your scanner works with supported Android and iOS devices for all car brands
Please do the following now. It is important that you follow each of these steps in order:
- Install the app again and reboot your phone
- Remove all Bluetooth devices from your Bluetooth list
- Activate "Location" in your phone settings
- Unplug Carly Scanner, turn on the engine, wait a few seconds, and plug in Carly Scanner. Check if the blue light is flashing 1x per second, and the red light is on continuously.
- Make sure your Bluetooth is activated (do not connect to the scanner manually in the smartphone settings!)
- Start the engine
- Start the app and click on "connect" in the app
2. I followed the steps above, but still cannot establish a connection. What can I do now?
Please check if any of the following situations occur:
- If the lights do not flash 1x per second and the red light is on continuously, or do not flash at all.
- The Carly App indicates that the scanner is not compatible with the selected brand.
- You're unable to connect after trying with multiple cars.
If one or more of the above applies to you, we’ll investigate further to provide a suitable solution.
In that case, please fill out the support form. Providing this information in advance helps us offer faster and more accurate assistance. We appreciate your cooperation.
Please understand that if you are trying to connect under the following conditions, we unfortunately cannot guarantee the connection.
- If you have installed additional car parts yourself, the connection might be blocked.
- If you use Carly with a car older than the supported models.
- Keep in mind that we support vehicles built from 2001 onwards (BMW from 1996 onwards. BMWs from 1996 to around 2002, an additional 20 pin adapter is required.)
Every car is unique and may have a different ECU installed based on the model and build year. If the information here does not resolve your connection issue, please fill out the support form here. Our support team will get in touch with you as soon as possible.
PS: Carly helps me to access my car data and expert knowledge from my phone.
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