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When does the Carly Scanner Warranty apply?
If your Carly Scanner is not working correctly due to a hardware issue, Carly will replace it free of charge.
To confirm that the problem is related to the hardware, our technical support team will assess the situation and determine whether a replacement is necessary.
If you suspect a hardware issue with your current scanner, please fill out technical support form. Our team will get in touch with you as soon as possible.
Cases Where a Free Replacement Is Not Possible!
--- Physical damage to the scanner (internal or external), including damaged pins
--- The scanner has been lost or stolen
--- The scanner was purchased from a source other than Carly’s official sales channels (websites).
If one of these conditions applies, you can buy the Carly Basic Package (Scanner only) again from our website.
We are confident this information will help you. In case of more questions, please contact our team here.
PS: Save your time and money on car repair and maintenance with Carly.
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