1. When will I receive information about my Carly scanner's delivery?
As soon as we dispatch your Carly Scanner, you will receive a shipping confirmation with the tracking number. It will be sent to the same email address you used to place your order.
**Please check your invoice to make sure that you've ordered the correct product which includes the scanner. If the scanner is part of the product you purchased, it is always listed in the invoice incl. shipping.
2. What is the delivery time?
Delivery takes up to 7 - 12 days
- Outside of Europe & UK
Delivery takes up to 7- 15 days
** If there are no tracking updates within the first 7 days, please contact Carly support here
To keep in mind💡: Our Carly Scanners are made and shipped from Germany. Therefore countries like China, Australia, Zambia, The Cayman Islands, Kenya, Mauritius, Kuwait, Réunion, South Africa, Bulgaria, Nigeria, and Israel may experience deliveries of up to 30 days.
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P.S.: Millions of users rely on Carly to help them with their car's repair and maintenance issues.