In the event that you are unable to log in to the Carly app on your smartphone, the appropriate steps to take will depend on the operating system of your device.
For users with an Apple device, it is important to note that the Carly app requires at least iOS 13/iPadOS 13 to function properly. If you are experiencing difficulties logging in with your Apple device, please ensure that you have met this requirement.
For users with an Android device, the Carly app is available for devices running Android 8 or later. If you are unable to log in with your Android device, please ensure that your device meets this requirement.
In the case of Huawei devices, it should be noted that newer models do not have access to Google Play Store, as US companies are prohibited from collaborating with Huawei due to government regulations. As Carly does not support the Huawei App Gallery, it is currently not possible to use the Carly app with Huawei devices.
We hope that this information proves helpful in resolving any issues you may be experiencing. Should you require additional assistance, please do not hesitate to contact our team directly.
P.S.: With the professional advice and actionable information that Carly offers, you can perform maintenance more efficiently on your car.