How do I return the Carly Scanner?

1. Am I eligible to return the Carly Scanner?

If you purchase the Basis Package and send the Carly Scanner back within 14 days after the delivery date, we'll give you a full refund. Your refund will be issued using your original payment method. All returns sent after this period won't be refunded!

2. I bought the Premium Package, can I return the Carly Scanner and get a refund?

With the Premium package, you unlock the Carly license and receive the Carly Scanner FOR FREE, therefore the Carly Scanner cannot be refunded.

3. My Carly Scanner is not working, what can I do?

If you believe that your Carly Scanner has a malfunction, please contact our support team via this web form for further instructions and choose "Connection" as a type of issue. 

To keep in mind💡: You will receive a confirmation email as soon as your scanner arrives at our warehouse. We will process your return within 5-10 business days!

4. I am in Europe, how can I send back the Carly Scanner? 

1. Go to: https://carly.returnbird.com/ and report your return in the online portal (please use only this link!) 
   
   
2. Print out the return paper (for Carly's documentation only, NOT for the shipping courier!), put it inside the box, and send the package to the address mentioned in the return paper.

To keep in mind💡: This is not a return label and you still have to cover the return shipping cost. The Carly app license won't be refunded in case you purchased the Premium Package. For more information about our Carly App cancelation please click here.

5. I am in the United Kingdom, how can I send back the Carly Scanner?

1. Fill out this online-form to process your return quickly and easily
   
   
2. Send your Carly Scanner to the address below: 

                  Carly Solutions GmbH

                  c/o Ogden Fulfilment, Unit 2, Acre Park, Dalton Lane, Keighley, BD21 4JH

To keep in mind💡: This is not a return label and you still have to cover the return shipping cost. The Carly app license won't be refunded in case you purchased the Premium Package. For more information about our Carly App cancelation please click here.

6. I am in the United States/ Canada, how can I send back the Carly Scanner?

1. Fill out this online-form, to process your return quickly and easily
   
   
2. Please send the scanner to the address below:

                     Carly Solutions GmbH Co KG

                     Avini

                     11407 SW Amu St

                     Suite #W7576

                     Tualatin, OR 97062

                     USA

3. Send us the tracking number for refund processing via this contact form

To keep in mind💡: This is not a return label and you still have to cover the return shipping cost. The Carly app license won't be refunded in case you purchased the Premium Package. For more information about our Carly App cancelation please click here.

7. I can not find my country on the points above, how can I send back the Carly Scanner?

1. Fill out this online-form in order to process your return quickly and easily
   
   
2. Send your scanner to our warehouse:

                               Gate56 GmbH 

                               Rudolf-Diesel-Str. 11 

                               56220, Urmitz

                               Germany 

To keep in mind💡: This is not a return label and you still have to cover the return shipping cost. The Carly app license won't be refunded in case you purchased the Premium Package. For more information about our Carly App cancelation please click here.

We are confident this information will help you. In case of more questions, please contact our team here.

P.S.: Millions of users rely on Carly to help them with their car's repair and maintenance issues.