The scanner can be refunded ONLY IF it has been purchased separately from the app license.
As part of a "Bundle"-purchase (app license + scanner for free) scanner cannot be refunded.
You can return a newly bought scanner within 14 days as of the delivery date. All returns sent later won't be refunded. If you believe that your scanner has a malfunction, please contact our support team for further instructions and choose "Connection" as a type of issue.
Important to note: you will receive a confirmation email as soon as your scanner arrives at our warehouse. We will process your return within 5-10 working days. The amount paid will be refunded using the same payment method you chose during the purchase.
To send the scanner back, please follow the instructions below:
EUROPE (UK please see below):
- Go to: https://carly.returnbird.com/ and report your return in the online portal (please use only this link)
- Print out the return paper (for Carly documentation only, NOT for the shipping courier!), put it inside the box, and send the package to the address mentioned in the return paper. Please keep in mind that this is not a return label and you still have to cover the return shipping cost.
Please note: we do not refund return shipping costs and software.
You can read more about our app return policy here.
UK:
- Fill out this online-form in order to process your return quickly and easily
- Send your scanner to the address below:
Carly Solutions GmbH
c/o Ogden Fulfilment, Unit 2, Acre Park, Dalton Lane, Keighley, BD21 4JH
Please note: we do not refund return shipping costs and software.
You can read more about our app return policy here.
USA & CANADA:
- Fill out this online-form , so that we can process your return fast and easily
- Please send the scanner to the address below:
Carly Solutions GmbH Co KG
Avini
11407 SW Amu St
Suite #W7576
Tualatin, OR 97062
USA
- Send us the tracking number for refund processing: https://carly.zendesk.com/hc/en-us/requests/new
Please note: we do not refund return shipping costs and software.
You can read more about our app return policy here.
AUSTRALIA / NEW ZEALAND
- Fill out this online-form and send the scanner to this address:
KAREN MCNAMARA
149 WALKER ROAD
MOY POCKET. QUEENSLAND. 4574
AUSTRALIA
- Send us the tracking number for refund processing: https://carly.zendesk.com/hc/en-us/requests/new
Please note: we do not refund return shipping costs and software.
You can read more about our app return policy here.
OTHER COUNTRIES
- Fill out this online-form in order to process your return quickly and easily
- Send your scanner to the address below:
Gate56 GmbH
Rudolf-Diesel-Str. 11
56220 Urmitz
Germany
Please note: we do not refund return shipping costs and software.
You can read more about our app return policy here.