Carly Website Orders
If you ordered the app license directly on our website, please contact us via this contact form , send us the invoice and write "App Cancel Automatic Renewal" at the latest one month before the renewal date.
Apple and Google Orders
If you ordered the app license via Apple or Google, please cancel the auto-renewal directly in the settings on your phone under "subscriptions" in the respective store. Here is the instruction:
Apple: https://support.apple.com/en-us/HT202039
Google: https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en
Unfortunately, we can't cancel the auto-renewal for you due to the restrictions of Apple and Google.
For app return and refund, please check our FAQ "App: Return/Refund"