Purchase via Carly website
If you purchased the app license directly on our website, please send us the invoice and write "App Cancel Automatic Renewal" at the latest 24 hours before the renewal date: https://carly.zendesk.com/hc/en-us/requests/new.
We will cancel the automatic renewal for you.
Purchase via Apple and Google
If you purchased the app license via Apple or Google, please cancel the auto-renewal directly in the settings on your phone under "subscriptions" in the respective store. Here is the instruction:
Apple: https://support.apple.com/en-us/HT202039
Google: https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en
Unfortunately, we can't cancel the auto-renewal for you due to the restrictions of Apple and Google.
For App return and refund, please check our FAQ "App: Return/Refund"