As you probably noticed already, Carly wants to offer a better service than other companies 😉
We ourselves use a lot of apps in different areas as well – we almost always felt that customer support was lacking though. We took that as an opportunity to offer the best-possible customer support for a app solution:
This is why we offer a live chat on the support and shop web page as well as from the app. Moreover you can send us logs and questions directly from the app, which gives us the information to offer you precise help in the fastest way possible. You can read here how to send a session log.