I forgot my password. What can I do? Share this with friends: Please click on the text “Log-In with existing account” in the start menu of the app. Then click on the text “Forgot password”. Now a new password will be sent to your email address. Related Articles Manual for questions about the Carly interface I get an error message when I log/register in to the app. What can I do? How do I send a help message? How do I log in? How do I register? Do I need an internet connection and why do I need to log in to use Carly?